Sent phone off for repair

[bethierose]

My phone broke and i havent been able access my emails to get the repair booking information. I finally got into it and sent it off but it was longer than 1 month. O2 have received the phone but i havent heard anything. Will they still look at it? The tracker says 'job cancelled' on 16th but i sent it on 20th??

It also says out of warranty at the side but it is still in warranty so I dont know what this means?

[MI5]

@bethierose 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2