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Sent a sim I didn’t request and haven’t been contacted

sonaldo
Level 1: Joiner
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Registered:

Hi. I’ve had an O2 contract in the past but cancelled it earlier this year. 


Today I received a letter from O2 with a note saying “thanks for your order”, with details of a “PAY MONTHLY 5G TRIPLE HALF SIM”. 

I haven’t ordered a sim and I haven’t had any communications about this sim from O2. 

I'm worried someone’s used my details for a sim/I’ll now be locked into a contract I didn’t request and haven’t received any communications about? 

How do I proceed? Thanks 

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pgn
Level 76: Forum Legend
  • 37464 Posts
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Registered:

@sonaldo 

That TRIPLE HALF SIM has been mentioned here before: https://community.o2.co.uk/t5/Tech-Support/HALF-sim/m-p/1515550/highlight/true#M16557

 

Sounds like you may have been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

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pgn
Level 76: Forum Legend
  • 37464 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

@sonaldo 

That TRIPLE HALF SIM has been mentioned here before: https://community.o2.co.uk/t5/Tech-Support/HALF-sim/m-p/1515550/highlight/true#M16557

 

Sounds like you may have been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

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