Sending messages to a 5-digit premium number - error message 0 - please help!

[Punnybumpkin]

Hi,

I have a Samsung S21 on O2 on a pay monthly contract. Since the dawn of time, I've been able to send messages to premium numbers (it's only to enter the odd competition - nothing dodgy). In the last week or so, when I've been trying to send a message to the same premium number I have before, I've been receiving an error message saying 'Can't send message with O2 - error 0'.

I have no idea what's wrong. There is no cap or block on my account to prevent my sending messages to this number. The number is 61025. I can receive messages from this number and can send and receive normal text messages. I confirmed that there is nothing on my account preventing premium messages (or messages to 5-digit numbers) being sent. I've cleared my message cache, restarted my phone a number of times and have used a different messaging app and the same thing appears. 

I've checked that I've got the right SMSC number in my settings. 

Please help!

Thanks!

[MI5 · Accepted solution]

@Punnybumpkin 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

[Enjjayy]

I have the same issue, and I have contacted o2 and they are unable to help. There are no spend caps or other limits on my account. I have checked all the relevant settings on my phone and no use. They even sent me a new sim and that didn't work. Any advice?

[pgn]

Has the short code you are trying to use been changed? Many of the BBC radio channels now have WhatsApp numbers in place of the older 5-digit codes, eg BBC R2:

[pgn]

Sorry, @Enjjayy - forgot to tag you on my response:

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@pgn wrote:

Has the short code you are trying to use been changed? Many of the BBC radio channels now have WhatsApp numbers in place of the older 5-digit codes, eg BBC R2:

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[kf2]

no one ever replies when i try them .... and if i use webchat i get nothing either no one available

[MI5]

@kf2 

I'll ask @O2Georgina to see if she can help you.

[O2Georgina]

thanks for the tag @MI5 

@kf2  i will send you a private message now

[O2Georgina]

@kf2  I am going to tag @O2Jonathan  to assist 😊