on 01-01-2021 16:35
Hi all, and a Happy New Year.
I originally ordered the iPhone 12 pro max from mobile phones direct, but later decided to save on the upfront cost, ordered through O2.
I cancelled with MPD, I am assuming that O2 would temporarily see I have 2 iPhones on order.
I went to place an order for the Apple Watch, and it asked for a deposit, would that be they are seeing 2 phones on order, and if so, how long does it normally take for the one phone to drop off the system.
Also, when this happens and I try to place the order for the watch, is it likely O2 would still require a deposit.
Sorry for the long winded post.
on 01-01-2021 17:11
I'd give customer service a call tomorrow to check what's in progress etc..
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)