Seems Impossible to cancel my contract from abroad

[Street63]

Hi all, 

I currently have a Google Pixel which has just gone out of contract I havent even used a single text or minute or mb of data on the contract for almost 11 months, although I notified O2 that I would be leaving the country, It seems completely impossible to get hold of them to concel my Whopping waste of money £53.35 Contract.

I live in China and calling back to the UK is almost impossible with connection issues etc... I have tried calling o2 over 20 times and everytime I become disconnected. I have emailed every single email that I can find for o2 online, to no avail. I wont be even returning to the uk until feburary and that will only be for 3 days. Does any have any idea how to help me cancel this waste of money.

My contract is well up and I do not want it and told o2 when i was back in the uk too that when my contract ends I want it to end and they said that would be fine that was in the Eastbourne Shop around October the 27th last year.

Thanks 

Street63

[MI5]

Hi @Street63 all ways to cancel here. A written letter seems your best method. 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

[Street63]

Tried a letter Seems to of got lost in the post sending out of china is not the best chance even used UPS too. My delivery code never worked too.

[MI5]

Then I can only suggest you continue to try and call or give a friend or relative your account details in the UK to cancel for you..

[Bambino]

@Street63 I don't know if this is within their sphere of influence, but perhaps one of our community managers can help? @Martin-O2 @Marjo @EmilieT

[jonsie]

There's a telephone free 0800 number you can call using Skype. @Bambino will let you know what it is.

[jonsie]

I think Skype is one of the Wi-Fi services that haven't yet been banned in China?

[Bambino]

@Street63 You can call O2 on +44800 032 1402.

[EmilieT]

Hi @Street63, there's been a lot of useful advice and suggestions above, which I hope will help! It'd be great if you could let us know how you're getting on with this though, and in case you need more help we can check on our end if there's anything we can do 

[J_]

Called this number from abroad using Skype and it works to cancel the contract immedietely (O2 refresh contract). Previously, I've tried mailing a letter but they didn't cancel it. Thanks!