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Seeing "get in touch to continue with your purchase"

aa5528
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Hi all, when I go to pay off my device plan and go to the payments section I see "get in touch to continue with your purchase" with an error code 2825

 

Anyone knows what that error code means?

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MI5
Level 94: Supreme
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@aa5528 

No, pay off device plan first and airtime can be cancelled for free.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@aa5528 

You can only pay the current months bill yourself. 

If you want to pay off fully you need to contact O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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aa5528
Level 1: Joiner
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So I have to pay off my airtime bill before I can pay off my device plan right?

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MI5
Level 94: Supreme
  • 151758 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@aa5528 

No, pay off device plan first and airtime can be cancelled for free.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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