on 07-06-2024 16:44
Hi
I have three SIM cards registered to one account. I am only able to see the bill breakdown/calls/texts used for my number in the My O2.
I am the account holder and need to see this information for the two other numbers on the account? How can this be achieved?
Thank You
Solved! Go to Solution.
07-06-2024 16:51 - edited 07-06-2024 16:51
07-06-2024 16:51 - edited 07-06-2024 16:51
Try the below steps to try and re-link your accounts?
Login to My O2 with the original account
From the My O2 drop-down menu select 'Manage your details'
Your delegates
Add Delegate
Enter details and add Delegate for the other account
You will then get an email to your associated email account, follow the link in this email.
Read the details and accept.
Enter information and submit.
Both accounts should then show on your original login.
Or,
1) You can use alternative email to gain access. Give this to O2.
2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)
Guide: How to find help & contact O2
07-06-2024 16:51 - edited 07-06-2024 16:51
07-06-2024 16:51 - edited 07-06-2024 16:51
Try the below steps to try and re-link your accounts?
Login to My O2 with the original account
From the My O2 drop-down menu select 'Manage your details'
Your delegates
Add Delegate
Enter details and add Delegate for the other account
You will then get an email to your associated email account, follow the link in this email.
Read the details and accept.
Enter information and submit.
Both accounts should then show on your original login.
Or,
1) You can use alternative email to gain access. Give this to O2.
2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)
Guide: How to find help & contact O2