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Seeing bill breakdown for multiple numbers

Chez36
Level 1: Joiner
  • 1 Posts
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Registered:

Hi

 

I have three SIM cards registered to one account. I am only able to see the bill breakdown/calls/texts used for my number in the My O2.

 

I am the account holder and need to see this information for the two other numbers on the account? How can this be achieved? 

Thank You 

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Accepted Solutions

MI5
Level 94: Supreme
  • 147637 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@Chez36 

Try the below steps to try and re-link your accounts?

Login to My O2 with the original account

From the My O2 drop-down menu select 'Manage your details'

Your delegates

Add Delegate

Enter details and add Delegate for the other account

You will then get an email to your associated email account, follow the link in this email.

Read the details and accept.

Enter information and submit.

Both accounts should then show on your original login.

Or, 

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
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1 REPLY 1

MI5
Level 94: Supreme
  • 147637 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@Chez36 

Try the below steps to try and re-link your accounts?

Login to My O2 with the original account

From the My O2 drop-down menu select 'Manage your details'

Your delegates

Add Delegate

Enter details and add Delegate for the other account

You will then get an email to your associated email account, follow the link in this email.

Read the details and accept.

Enter information and submit.

Both accounts should then show on your original login.

Or, 

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
167 Views