Second account

[RajaJanjua]

I have an existing O2 account and applied for another contract through another company but my application was declined

[MI5]

@RajaJanjua 

No one can know why and O2 won't tell you either.

[O2Stacey]

Hi @RajaJanjua 

Please see the following link. It may give you some more information. http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,KB=Companion,question=ref(user):str(Mobile),C...

Hope this helps

Stacey

[RajaJanjua]

I ordered with O2 direct. Got confirmation of the order then email with reference number to track and it stated my order is on its way. But I can't track it on my O2 app status showing nothing.
I went on to DHL tracking it was showing earlier this afternoon parcel is at delivery depo. Now I can't track the parcel because it doesn't exist.
My parcel tracking number: xxxxxxxxxxxxxx
Not having good experience with O2 as new customer. Don't what seems to be the issue.

[mod edit: please do not post personal information on the public board. Thanks!]

[jonsie]

I thought you said you were an existing customer and it had been declined.....