Second Direct debut set up

[Kennaelise]

Hi, I’ve received a notification from my bank today that two new direct debits have been set up on my behalf from o2. My normal 2 DDs are still set up, why would they set up a further 2? Thanks!

[TallTrees]

Hi @Kennaelise
If I were you I would give Customer services a call to find out. Best wishes TallTrees

[Cleoriff]

That all sounds a bit irregular to me @Kennaelise 

Have you checked with your bank or My O2?

Certainly give customer services a call in case it's a scam Guide: How to find help & contact O2 

Do this asap.

[jonsie]

It sounds like you have been the victim of a fraudulent account being set up. Check My O2 to see if there has been another phone contract taken out and if so ask to speak to the Fraud team. 

Guide: How to find help & contact O2