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Screen broken cannot ring number for insurance

Angryperson
Level 1: Joiner
  • 1 Posts
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Hi 

My phone screen is broken, i can call numbers using Brixby but i cannot press numbers during telephone call. Online chat is too busy so i cannot get though to anybody. I went to store yesterday as they were closing they advised to telephone 0202 or 202 i have tried both numbers and neither work. The other number online the full one you cannot use as my screen is broken i cant choose options. 

 

It is totally discusting that customer service does not work online, what am I supposed to do. I would like to log a complaint for the lack of support offered for customers who have broken screens. You cant choose options on the phone and this website is a total joke you go round in circules. I would like to be contacted immediately I have an exam on Monday which I need to sit at home and need the phone to film my actions. 

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MI5
Level 94: Supreme
  • 127068 Posts
  • 614 Topics
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Registered:

@Angryperson 

You can call using skype on the device you are posting from.

Details here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127068 Posts
  • 614 Topics
  • 21935 Solutions
Registered:

@Angryperson 

You can call using skype on the device you are posting from.

Details here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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