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Scam?

domeven
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Hi,

 

I received this morning a text from this number +44 7957498235 saying that O2 is unable to process my latest payment. The link sends me to the O2  site and asks me for credit card and bank account number.

 

Before I proceed could you please confirm that this a genuine request from the O2 team? Funnily enough, I do not see any similar messages on my O2.

 

Regards

 

Dom

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MI5
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@domeven 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@domeven 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 12
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DES21
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I have just received this message too. I'm assuming its a scam.
Message 3 of 12
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MI5
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@DES21 

Sure is, advice as above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 12
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Jo_B
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Still doing the rounds as received it today.  Blocked and reported

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MI5
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Yep. It's a daily thing on here.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 12
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KernelPanic
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Just received that text today from a different number. This time it was 07375560387

O2:We were unable to process your latest payment. In order to avoid fees, please update your information via:[link removed]

The website looks genuine and could easily fool people. I entered fake details and it redirects you to the official O2 site after you have finished.

I’ve already reported it to report@phishing.gov.uk

Message 7 of 12
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MI5
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They change the number regularly.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Parker
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FYI I recieved this message on November 5th 2020. Reported and blocked.

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MI5
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Thank you
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 12
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