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Scam text

Martin13
Level 1: Joiner
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I just received what I assume is a scam text. It's vaguely worded, with an oddly terse first sentence that is neither a statement nor a question.  It reads: 'O2: Trouble processing your latest bill. To update your billing details and avoid additional fees please visit: [URL]'.

 

I had a look around the O2 website, but I can't find anywhere to either report scam texts or read advice on what scam messages are typically being used, or see what a genuine O2 message looks like. Anyway, take care!

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MI5
Level 94: Supreme
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@Martin13 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.
If you also received a OTP by text at the same time, you need to change your O2 password immediately as it means the scammers have access to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

@Martin13 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.
If you also received a OTP by text at the same time, you need to change your O2 password immediately as it means the scammers have access to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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