Scam subscription text

[andykb3]

I have just recieved a text stating I've signed up to a £3/week service (fitguru).

I have never heard of this service and certainly don't want a subscription.

My questions are:

1) How do I make sure this subscription is not active and I won't be billed?

2) How can I stop these premium-rate services from being added to my account in the future

3) Is there some way to report this, since it's clearly a scam

Thanks

Andy

[Anonymous · Accepted solution]

@andykb3 Read this guide for help

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

[MI5]

Call customer services too and ask them to put a premium services block on your account.

[EmilieT]

Hi @andykb3, I hope you found the info above useful  Let us know if you need any further help!

[ecco1007]

how can i stop firguru as getting charged £3 a week and not signed anything its a scam and do not seem to be able to stop it taking £3 per week Help PLS

[MI5]

@ecco1007 see the link above for help and also ask customer services to put both a charge to mobile block and premium rate block on your account.

[ecco1007]

I’m being told there is no such thing as charge to Moblie block and there is no way o2 can stop them charging you £3 a week as it’s a scam I’m lost going round and round

[MI5]

@ecco1007

Yes they can, you need to call again and speak to someone else.

To stop the charges text STOP to 64055.

More help here https://payforitsucks.co.uk/

[jonsie]

Call again and speak to someone who knows their job. Don't use live chat.

[ecco1007]

its a night mare this is what they say lol

Dave,

This is a subscription service. Our supplier has advised that you contact this company and unsubscribe. They have sent me a link to FitGuru TV website and also their T’s and C’s where there is an section on how to unsubscribe.

http://www.fitguru.tv/mobi/mobile.php?aff_msisdn=

http://www.fitguru.tv/mobi/terms.php

In the Ts and Cs it states that the company behind Fit Guru is called Taptronic and there are lots of contact details in the Ts and Cs for contacting them also.

The Taptronic website is below for your reference.

http://taptronic.net/products.html

so i have now called the number and they told me they could not fined my number on the system and will look into it and im giving up the will to live on this pmsl but thank you for you help