on 27-03-2020 09:31 - last edited on 31-03-2020 12:38 by Marjo
on 27-03-2020 09:31 - last edited on 31-03-2020 12:38 by Marjo
Hi all
I have just received a text, asking me to update my payment details. I was just wondering if anyone else has had anything similar and whether it is a scam or genuine. I have looked at my O2 account and everything seems fine, but I am still concerned and it doesn't seem possible/easy to contact O2 at the moment.
The text comes from: +447919957884
The wording is: "O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via [link removed]
Needless to say, I am not clicking on the link to be on the safe side!!
What do people think?
Thanks loads,
Cathy
[Edit: link removed to avoid others clicking it]
Solved! Go to Solution.
on 27-03-2020 09:36
It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
on 27-03-2020 09:36
It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229