on 28-05-2019 13:37
Solved! Go to Solution.
on 28-05-2019 13:42
Take a look at this guide https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
Another helpful site to help you recover money is this one https://payforitsucks.co.uk/
Hope this helps and welcome to the forum
on 28-05-2019 13:48
Absolutely terrible ~ scammers are truly despicable and I am sorry you have had this happen to you.
It won't help you but it is more difficult for this to happen now because of a new law ~ albeit late.
This is a great link to read. Best of luck
on 28-05-2019 14:06
Work at this with the advice provided and you should be able to get your money back.
It will take some of your time but it is well worth it.
As our Community Member @Cleoriff mentioned an excellent site is Payforitsucks
they have lots of solid advice.
Don't let the scammers win ~ get your money back ~ good luck TallTrees
on 28-05-2019 15:16
The PSA has the following details for that shortcode:
65202 Customer care number
0203 514 6672
Customer care website
Search result provided by
Globo Mobile Kommunikation UG
Service connected on
17 January 2018
Service terminated on
This service is still operating
Name of service
Type of service
Globo Mobile Kommunikation UG has not provided this information
How much does this service cost?
£4.50 per month
If you would like to find out more about this service or have a question about it, then you should contact the service provider below.
Globo Mobile Kommunikation UG
You can report them to the PSA by following this link https://psauthority.org.uk/for-consumers/service-checker/check-a-number-results but you should first contact them directly and request a stop to the service and a refund for any unsolicited charges.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 28-05-2019 15:19
These Payforit scams are difficult to deal with when the scamming company is UK based, but it's even more difficult when they are based overseas.
O2 will have told you to pursue the matter with the "Third Party" company. It's important that you do what they say. Try to deal with the scam perpetrators by email. Ask them for a FULL refund and to provide you with:
- Screenshots of the subscription workflow where you were alleged to have signed up for this service.
- A description of what the service you are supposed to have subscribed to provides? Is this a newsletter, access to a web portal?
- Any evidence that after supposedly signing up for the service, you actually used it
- The complete web server log of the subscription, including the User Agent strings containing all device details (browser, device type, device IP address) together with dates and times.
- Full company details of the company operating the service, country of registration, full name of company, company number and registered company address.
- Details of any ADR scheme they are willing to use if you are refused a full refund.
If tis fails to produce a result, there is European Small Claims process which could possibly be used.
However, under the Payforit rules, O2 have an obligation to accept an escalation of Payforit disputes once you have "discussed" the matter with the third party and can prove it.
If they fail to help you at this stage, you could pursue O2 through the Small Claims court, citing their negligence in failing to protect you from an overseas based scam.
on 28-05-2019 15:45
Good luck with this @Mike3 , do let us know how you get on.