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Samsung recycle promotion

Joannemack
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Has anyone who was eligible for the additional £100 Recycle payment for upgrading to the s22 actually received it? I applied when I bought the phone and when it arrived there was no mention of it. I got in touch, they agreed I was eligible and told me it would be paid out -that was on 8th April. I got the recycle payment without the additional £100 and chased again on 24th April. They said there was a computer problem and that it would be paid out straight away (it's device plan credit rather than cash). It's still not been credited. Does it normally take so long or should I chase again? I feel like they are hoping I'll forgot and stop chasing! Thanks!

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MI5
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@Joannemack 

Keep chasing.

Try both O2 and O2 recycle.

https://www.o2.co.uk/termsandconditions/archive/mobile/o2-recycle-24-april-2020#:~:text=If%20you%20a....

 

https://www.o2recycle.co.uk/contact-us

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Joannemack 

Keep chasing.

Try both O2 and O2 recycle.

https://www.o2.co.uk/termsandconditions/archive/mobile/o2-recycle-24-april-2020#:~:text=If%20you%20a....

 

https://www.o2recycle.co.uk/contact-us

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Joannemack
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I'm going to message them again now! Not going to forget it - £100 is a big chunk of my device plan! Thank you.

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MI5
Level 94: Supreme
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Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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