Samsung galaxy s21 ultra 5g

[SamsungUser]

Hi

I pre ordered the s21 ultra 512gb 5 days ago and it was in stock.I checked yesterday and it said it was delayed a week,then checked just now and it has now been delayed by  3 weeks!

Will I get mine on launch date bearing in mind it stated it was in stock when I ordered mine?

TIA

[Bambino]

@SamsungUser O2 doesn't operate a live stock reporting system. It was probably out of stock before you even placed your order. Your chances of getting the phone on the date you thought you were going to get it are slim and none. Customer service numbers are here: Guide: Coronavirus Community Help and Support 

[MI5 · Accepted solution]

@SamsungUser 

Unless all pre-orders were fulfilled when you ordered, you should get your dispatch email on the 28th for delivery on the 29th.

You won't hear anything until then.

[SamsungUser]

Thanks so much for taking the time to reply,very much appreciated 😀 

Stay safe

[MI5]

You're welcome and good luck.

[JamieRidler]

Just got an email telling me my S21 Ultra won't be shipped till the 5th! I ordered mine the moment it went live on their store, no idea if O2 operate any sort of prioritising system based on time of ordering or what but I'm really *bleep* off now.

[Jamiefrom1980]

I'm in the same boat....got a text yesterday delivery issues and will be dispatched 5th Feb. Hhhhhmmmmm. I wonder if other suppliers have shipping issues 🤔

[DecTaylor]

I got an email this morning saying my 128gb is out of stock and will be shipped when they get it from their supplier... on the website if you go to buy it, it’s showing as in stock available for next day delivery? Confused.

[Cleoriff]

@DecTaylor 

Pay no attention to the shop pages. We have tried for ages to get O2 to implement a LIVE stock system  and they appear to find that far too difficult.. Yet places like Currys, Amazon, et al ...have no problems doing it.

Over the years I have spent on this forum, I would never buy before I checked with an advisor that the device was actually in stock!.  Annoying really

[anticpated]

This would be my ultimate choice out of the range of S21 handsets. 256GB seems to be prevalent model you can get easier althiough I did find a sim-free 512GB in stock at John Lewis. To be fair, the 256GB model is good enough for casual purposes.