Samsung earbuds voucher

[Sarah7310]

Anyone else not received their voucher for £1 samsung earbuds?  I upgraded in October and the offer I got was earbuds for £1.  Having chased and chased via online chat and phoning o2 customer services I keep getting the same "you will receive the voucher with 5 working days"  well the 5 days comes and goes and I ask again and get the same reply.  Is there an issue? I purposely chose the tariff and phone for this offer yet I now feel it was just to get me to upgrade 

[jonsie · Accepted solution]

Info here

Guide: Gift with Purchase  

[LynnieB]

Same thing here , I upgraded to a galaxy zfold 5 which isn't cheap a month with the expectation of receiving some earbuds, have phone customer services approx 6 times each time being fobbed off, the last conversation saying that it will be reported to her manager and I would receive them in 5 days , that was 2 weeks ago!! Disgusting service 

[pgn]

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@LynnieB wrote:

Same thing here , I upgraded to a galaxy zfold 5 which isn't cheap a month with the expectation of receiving some earbuds, have phone customer services approx 6 times each time being fobbed off, the last conversation saying that it will be reported to her manager and I would receive them in 5 days , that was 2 weeks ago!! Disgusting service 

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Same info - ways to get over the snags in these offers are all here, @LynnieB - Guide: Gift with Purchase  

You can also reach O2 via Facebook or Twitter, use the link just below for the way. Good luck!

[RAPS]

Ive been trying to get this sorted since October, i have made so many calls to customer serives ive lost count. They sent me a code that was not valid and then the same code which had expired. They have promised me a new code and call backs none have been honored. Ive been told so many lies im even starting to believe them.

What a total waste of space they are in the call centres they are total garbage i dont care if i never speak to them again .I wouldnt give them the time of day. EVER

[pgn]

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@RAPS wrote:

Ive been trying to get this sorted since October, i have made so many calls to customer serives ive lost count. They sent me a code that was not valid and then the same code which had expired. They have promised me a new code and call backs none have been honored. Ive been told so many lies im even starting to believe them.

What a total waste of space they are in the call centres they are total garbage i dont care if i never speak to them again .I wouldnt give them the time of day. EVER

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All the info we have on these gift deals, including who and how to reach the right department at the relevant stage, is here, @RAPS - Guide: Gift with Purchase  

More than that is not possible via the forum. Good luck!

[Oxonian]

@LynnieB @RAPS 

You could consider registering a formal complaint but please regard a complaint as a last resort. They take about eight weeks to finalise and, in the meantime, you might find a reluctance from Customer Services to interact with you or to address your problem.  

If you do want to complain, please see :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please take a look at Resolver in the first link ; they have a reputation for facilitating satisfactory outcomes.  

[Rich1878]

I am experiencing exactly the same as you. I keep being told wait 5 days and the voucher will come via text message. 5 days pass, nothing, I keep calling to be told its been escalated. I'm starting to run out of patience. I bought my phone at the beginning of October, 30 days has long passed. 

[Oxonian]

@Rich1878 

Welcome to this customer-to-customer forum. All of the advice we can give you is in the Guide: Gift with Purchase  that @jonsie and @pgn have referenced above. 

In summary, the advice is to keep pestering O2's Customer Service ; if you have not made any progress by say mid-January, make a complaint - but as a last resort.

When you contact Customer Service by 'phone, a good time to call is about 8.15am. This increases your chances of speaking to a UK call centre, which tend to have more experienced staff. 

Social media is also a recommended way to chase O2 :-

Guide: How to find help & contact O2