Samsung S20 ultra

[AdelevdL]

Anyone any clue when we might have some word on when the ultras will be delivered? Feel totally in the dark

[MI5]

@AdelevdL 

We are hearing of delays but no one here can know when you will receive your specific order.

The best you can do is call customer service Guide: How to find help & contact O2 

[AdelevdL]

Tried that on my app. Got told there was no record of my order even though I have a reference number and have paid a deposit and when they transferred me to have it investigated the app kicked me out 🤦🏼‍♀️

[MI5]

Like I said, it's best to call.

[AdelevdL]

Calling didn't help as the woman told me the factory is in China so they won't be getting any deliveries.

Samsung's factory is in South Korea 🙄

[MI5]

@AdelevdL 

Phones assembled in South Korea but many parts bought from China to build them.

Patience is required unfortunately

[Chrissouth85]

I've got a S20 ultra pre-ordered through the o2 store in Silverburn shopping centre.

Was going to do this as there is an offer of an extra £100 when trading in/upgrading to S20 device. But now with all o2 stores closed due to Covid-19, I'm worrying I won't manage to buy the s20 as the offer will have finished.

Yes I know there are people in a much worse position... but I need something to look forward to after all of this...

Does anyone think it's possible o2 will extend the offer due to the current circumstances

[MI5]

We've not heard anything but it would be nice if they did.

[Cleoriff]

Everyone is putting a pause or break on certain utilities so it would be great if O2 could do the same.