cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy watch 4

Rachel735
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I have just purchased a Samsung Galaxy watch 4 along side my monthly phone contract. Now when I log in to my O2 account it has not details of my phone data usage or minutes and only shows my watch data allowance.
Does anyone know why this has happened? I have tried to call, on hold for 30mins and then the lines closed. Thanks

Message 1 of 3
129 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 126920 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Rachel735 

Did you upgrade?

If so, the watch has replaced your phone.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
123 Views

Rachel735
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, no I didnt do it as an upgrade - did it separately. I will have to call again tomorrow and speak to someone. Thanks

Message 3 of 3
117 Views