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Samsung Galaxy watch 4

Rachel735
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on ‎04-01-2022 21:14

on ‎04-01-2022 21:14

Hi, I have just purchased a Samsung Galaxy watch 4 along side my monthly phone contract. Now when I log in to my O2 account it has not details of my phone data usage or minutes and only shows my watch data allowance.
Does anyone know why this has happened? I have tried to call, on hold for 30mins and then the lines closed. Thanks

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MI5
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on ‎04-01-2022 21:26

on ‎04-01-2022 21:26

@Rachel735 

Did you upgrade?

If so, the watch has replaced your phone.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rachel735
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on ‎04-01-2022 21:34

on ‎04-01-2022 21:34

Hi, no I didnt do it as an upgrade - did it separately. I will have to call again tomorrow and speak to someone. Thanks

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