Samsung Galaxy S10 Plus preorder

[Tomc360]

Hi, I have preordered the Galaxy S10+ on o2 pay monthly (upgraded from simo) I placed my preorder within minutes of the Samsung unpacked event on 20th Febuary 2019. I believe I was one of the first people to order the device when o2 relased the device on there website. Today I recived a SMS from o2 saying "O2:Sorry it's taking longer than we hoped to send your order. We're still expecting more stock soon. We'll text you again as soon as we have a delivery date." - My question is, do o2 ship deviced on a first come first serve basis? Surly thoes of us that waited up to place their order asap should be entitled to recive the first batch of orders. I was expecting my device to be shipped on the 8th March 2019 but now im starting to think that wont be the case. Opinions??

[Cleoriff · Accepted solution]

@Tomc360 

It should work on first come first served BUT it depends on the model, the GB required and sometimes the colour.

Really it's a hit and miss system. O2 don't always have the stock to meet demand.

You could ring customer services and speak to them. https://www.o2.co.uk/contactus

[Cleoriff]

@Tomc360 

You will know when it's on it's way when you receive an email to say it's been dispatched.

You can then track it here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[mieinhull1969]

https://community.o2.co.uk/t5/Other-Products-and-Services/S10-delivery/m-p/1203184/highlight/true#M3...

[JaizzerT]

At least you have had some communication from them by SMS, I preordered my S10 plus during the live event and have heard nothing at all. I keep hearing different dates! The O2 shop says click and collect available from stores  on 8th March, O2 twitter says deliveries from 8th March too. Its looking highly unlikely that the phones will dispatch this week

[JaizzerT]

Just seen on the o2 shop that delivery of prism green is 1 week, black is 2 weeks and white is 3 weeks! Just wonderful as usual....

[Cleoriff]

@JaizzerT 

All answers to queries are here on the main thread

https://community.o2.co.uk/t5/Welcome-News/Samsung-S10-range-Pre-order-now-on-O2/td-p/1199900

[Tomc360]

Thanks for all replies okay so I just recieved another sms today (7th March 16:00) "Your -O2- parcel will be delivered 8 Mar by DPD. We'll send your 1 hour time slot by 11am "i will hold back on the excitment untill it has actually been delivered

[jonsie]

Fingers crossed for you @Tomc360 

[JaizzerT]

got mine this morning!