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KIH
Level 1: Joiner
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Registered:
A few websites i go on don’t allow me access and says i have parental lock on but when i call the number or enter my card details for age verification neither of them work what can i do besides visiting a O2 store?
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gmarkj
Level 66: Unequalled
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Registered:
You can call customer services (find their number on the contact us link at the bottom of this page). They can remove the age lock for you.
Best time to call is 8-8:30am.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 5
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gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
You can call customer services (find their number on the contact us link at the bottom of this page). They can remove the age lock for you.
Best time to call is 8-8:30am.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 5
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Cleoriff
Level 94: Supreme
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Registered:

@KIHGive customer services a call..NOT live chat...

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 3 of 5
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MI5
Level 94: Supreme
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Registered:
In defence of live chat for this issue, they did mine no problem.
You can also pop in store.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Disconcertingly the most reliable way of accessing the legacy wap-ish part of the My3 app online side on three Is by accessing  the user configurable adult content bar, which is to be found there.

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