SOLVED. Application under review

[michaelleahcim]

I'm changing over from EE to O2, I've ordered an iPhone 14 Pro Max, and I've selected a date and time for delivery (next day). 

Then after I had paid my upfront fee and chosen my delivery time slot, they said they were reviewing my application, which can take upnto 48 hours, (or words to that effect) and it may take longer than they stated to deliver my phone!

So why did they ask me to choose a delivery slot if the're not going to deliver it then anyway? I've also heard absolutely nothing since regarding my order or whether or not the application has been succesful! 

Not even with O2 yet and regretting swapping..  

Hopefully somebody can help, or at least give me an update on the status of my application!

[MI5 · Accepted solution]

@michaelleahcim 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[madasaf1sh]

@michaelleahcim 

It is only once you press go ahead that the credit checks are done, and if they need to be referred it is at this stage it is done, the same as EE and others work. 

Credit is not guaranteed, and o2 are within there rights to do these checks, and enhanced ones if the file comes back with markers

You will need to give the sales team a call on 0800 081 0255

Just also bare in mind stock of the iPhone 14 Pro Max is serverly constrained, so long delays are to be expected anyway... 

[michaelleahcim]

They literally replied to me on twitter as soon as I asked this on here! All sorted now and arriving tomorrow! Thank you though!

[MI5]

Welcome

[rky_com]

There reply on Twitter is slow but over the call sales and customer support both are awesome. (Best is Three customer support, sorry O2 but that’s true)