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Level 3: Thinker
Posts: 67
Registered: ‎21-10-2014
Accepted Solution

SMS still troublesome.

Well, 24 hours later after this debacle, SMS are still very slow to send and then indicate as failed even though I suspect they're being received.
Level 19: Quirky
Posts: 1,168
Registered: ‎22-04-2017

Re: SMS still troublesome.

I tried making a cal at 4.45am and it didn't work so it could take ages to work
Level 1: Joiner
Posts: 1
Registered: ‎07-12-2018

Re: SMS still troublesome.

Me and the wife have the same problem, my texts are saying "Failed to send", but they are getting through, slowly and are being sent about 5 times, sort it out o2

Posts: 53
Topics: 3
Registered: ‎22-03-2015

Re: SMS still troublesome.

Having same problem. Trying to get in contact with support but no response to my feedback so far. I reported this.............


Text messages I send are auto duplicating continuously until i close sms app and switch off/restart device, and fee charged / deducted from pay and go credit for each duplication. The recipient gets numerous copies but I have only one copy with error message saying "message not sent" (or words to that effect). This was all day yesterday (Thursday) and again this morning (Friday).


Can someone please advise?


Level 49: Rootin' Tootin' 
Posts: 6,680
Registered: ‎26-03-2014

Re: SMS still troublesome.

Have you tried rebooting the device and/or going to airplane mode and then reconnecting to the network?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 1
Registered: ‎07-12-2018

Re: SMS still troublesome.

my texts keep being sent numerous times .i.e. same text 7 times then 5 times .from £24 to £17.47in a flash.had to turn phone off twice to stop it sending messages.how do i get my cash back?and STOP th problem????

Posts: 97,104
Topics: 757
Registered: ‎14-01-2013

Re: SMS still troublesome.

[ Edited ]

Please keep rebooting your phone, I turned mine off last night and service has been resumed with full 4g

Also its being discussed here https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1178149#M28241

*The Game Is On*

Posts: 52
Registered: ‎28-09-2018

Re: SMS still troublesome.

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 




The community team.