Re: SIM swap

andresmith0812 · ‎09-04-2020

How long does it take to swap sims and keep your existing number?

jonsie · ‎09-04-2020

Usually 24-48 hours but it's taking much longer

use old sim if it's the same size

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

gmarkj · ‎09-04-2020

In the olden times, 2 working days.
In the current times, we have no idea.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2