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SIM replaced - no mobile data

beebow28
Level 1: Joiner
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I had my phone (Samsung Galaxy S8) stolen recently. A replacement handset and SIM arrived yesterday and while calls, texts and wifi seem to be all working fine I can't connect to 4G or any mobile data. Can anyone offer me any pointers?  TIA

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Cleoriff
Level 94: Supreme
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Hi @beebow28

You need to contact O2 and ask them to remove any bars remaining on your account (from when it was lost/stolen...

https://www.o2.co.uk/contactus

Prior to that check your network status in case there are any mast issues https://status.o2.co.uk/

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122367 Posts
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  • 7457 Solutions
Registered:

Hi @beebow28

You need to contact O2 and ask them to remove any bars remaining on your account (from when it was lost/stolen...

https://www.o2.co.uk/contactus

Prior to that check your network status in case there are any mast issues https://status.o2.co.uk/

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
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EmilieT
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Hi @beebow28, and sorry to hear about your phone confused It'd be great if you could let is know how you get on with this after trying out both of the suggestions above. If you need any additional help, let us know!

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beebow28
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Thanks for the advice!
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