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SIM ordered & not received yet

Jamrock
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I ordered a replacement SIM last Thursday & haven't received it yet, that's 5 days without a phone, it's a nightmare, jobs lost let alone contacts can't reach me.

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Bambino
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@Jamrock If you have an O2 store nearby you can go in and they will give you a replacement sim and set it all up for you. Just make sure you have your account details and identification with you.

I DO NOT WORK FOR O2



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jonsie
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It would have been sent out Friday or Saturday by Royal Mail. Don't forget the weekend so this will be the second working day. It will arrive today or tomorrow.

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Jamrock
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Thank you for your reply, unfortunately am on a job until Thursday & can't go to O2 store 40 mins away 😞 Great idea though! If it doesn't show up by then I'll do that slight_smile Thanks again
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Jamrock
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Thank you for your reply, I'm probably too optimistic I was hoping for Saturday or today (Monday) Fingers crossed for tomorrow! Thanks again
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liggerz87
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And it would have got sent 2nd class aswel go into an o2 store and they'll sort you
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Cleoriff
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@Jamrock

If you haven't received it by today then you need to ring customer services and they will put a block on it as it appears to be lost in transit. You can then ask for another one to be sent out as a matter of urgency

https://www.o2.co.uk/contactus

Or go instore (although I realise you can't do that till Thursday)...

 

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Girl in a jacket
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Jamrock
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Really not ok to send a SIM second class. Thank you for your message, I'm popping home from my local job after lunch to see if it's arrived today. Fingers crossed!

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Jamrock
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What a great bunch you all are here! If my sim had arrived the next day I'd never have known how British you all are! Every cloud has a silver lining. O2 need to look after their great customers! I will take your advice for sure if my sim doesn't show today, many thanks!
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Jamrock
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Hahaha spell checker changed brilliant to British!! Oh well we are all in Britain!

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