cancel
Showing results for 
Search instead for 
Did you mean: 

SIM ordered & not received yet

Jamrock
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I ordered a replacement SIM last Thursday & haven't received it yet, that's 5 days without a phone, it's a nightmare, jobs lost let alone contacts can't reach me.

Message 1 of 11
3,164 Views
10 REPLIES 10

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Jamrock If you have an O2 store nearby you can go in and they will give you a replacement sim and set it all up for you. Just make sure you have your account details and identification with you.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 11
2,975 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

It would have been sent out Friday or Saturday by Royal Mail. Don't forget the weekend so this will be the second working day. It will arrive today or tomorrow.

Message 3 of 11
2,974 Views

Jamrock
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you for your reply, unfortunately am on a job until Thursday & can't go to O2 store 40 mins away 😞 Great idea though! If it doesn't show up by then I'll do that slight_smile Thanks again
Message 4 of 11
2,969 Views

Jamrock
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you for your reply, I'm probably too optimistic I was hoping for Saturday or today (Monday) Fingers crossed for tomorrow! Thanks again
Message 5 of 11
2,968 Views

liggerz87
Level 20: Radiant
  • 1279 Posts
  • 102 Topics
  • 15 Solutions
Registered:
And it would have got sent 2nd class aswel go into an o2 store and they'll sort you
Message 6 of 11
2,930 Views

Cleoriff
  • 122367 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Jamrock

If you haven't received it by today then you need to ring customer services and they will put a block on it as it appears to be lost in transit. You can then ask for another one to be sent out as a matter of urgency

https://www.o2.co.uk/contactus

Or go instore (although I realise you can't do that till Thursday)...

 

Veritas Numquam Perit

Girl in a jacket
Message 7 of 11
2,919 Views

Jamrock
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Really not ok to send a SIM second class. Thank you for your message, I'm popping home from my local job after lunch to see if it's arrived today. Fingers crossed!

Message 8 of 11
2,908 Views

Jamrock
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
What a great bunch you all are here! If my sim had arrived the next day I'd never have known how British you all are! Every cloud has a silver lining. O2 need to look after their great customers! I will take your advice for sure if my sim doesn't show today, many thanks!
Message 9 of 11
2,907 Views

Jamrock
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hahaha spell checker changed brilliant to British!! Oh well we are all in Britain!

Message 10 of 11
2,906 Views