SIM only tariff

[CaroleAnn]

I have been trying (for over 2 hours) to keep my phone and have a SIM only tariff. My device will be paid off next month. I want to continue with an airtime only plan.......It has been a nightmare, 2 different calls and both call handlers have been unable to do this. Surely its pretty simple, it has taken ages and each time I have agreed to all the T&Cs and cost etc. Both times I was told there were no issues! I am unhappy that they have wasted my time. I  have been a customer for over 20 years, do I give up and get a great deal elsewhere, which would probably take 30 minutes, with no headache.   

More info

[MI5]

It doesn’t usually take that long.
I requested an unlock on Saturday afternoon and it was done in less than an hour.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[Cleoriff]

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@MI5wrote:
It doesn’t usually take that long.
I requested an unlock on Saturday afternoon and it was done in less than an hour.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

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And that was the latest iPhone so something has gone badly wrong here. It's sad when it fails although members have followed the correct procedure