SIM only plans

[Bria1]

Hello, I have been contacted by a very friendly person from O2 who helped me sign up for a SIM only contract which hasn't arrived yet, nor have I been charged anything yet, but the thing is now I would like to CANCEL this SIM only order. The reason is not important but I have found a better deal elsewhere. Could someone please be good enough to let me know how I go about CANCELLING this order which I was told I could do within the first 14 days of my contract. Thank you for your help and attention. Brian John Ainsworth

[MI5 · Accepted solution]

@Bria1 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.