SIM only but online I have no account?!?

[jabby]

For years I've just gone along with an O2 SIM only account paying £15 a month. Thought I'd explore other options on-line. Back in 2009 I registered on-line so I logged in with e-mail username and password. I got logged in, there's my phone number on the screen, but when I click View My Bill it says 'You don't appear to have any 'Pay Monthly mobile'. How do I get my account properly set up? Jabby.

[Anonymous · Accepted solution]

Hi

Telephone 02 Customer Services on 202 from your mobile so they can sort this for you.

Or 0844 809 0202 from a landline. 5p / min†

[jabby]

Thanks. I'm still using an old Nokia N73, not a smart phone. While exploring on-line I did find out I have an o2 email address (never used it), maybe I should register with that? But I'll go with calling 202 as you suggest. Thanks, jabby.

[Anonymous]

There's ongoing discussions with 02 e mail as it may be revoked.

http://community.o2.co.uk/t5/Other-Products-Services/O2-Email-Webmail-to-close/td-p/510096

Credits to Perksie Ref the above link.

Good luck with 02 Customer Services.

[jonsie]

It will probably be that O2 have set up your online account with different details that you are using to sign in. As BOB says, a quick call to customer service will sort it for you.

[jabby]

OK thanks guys, something for me to do tomorrow. Jabby.

[Anonymous]

Your welcome.

Take care.

[jabby]

I rang 202 and received the series of emails, my on-line account is sorted. I think I should have been looking at the https://businessonline.o2.co.uk site but I had forgotten originally signing up for a business account :o)) Anyway, sorted, so maybe now I'll go to getting a proper phone 🐵

[Anonymous]

Awesome.

[adamtemp64]

If on a business sim only ring 8002 next time the dedicated business number