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gonzalo987
Posts: 1
Registered: ‎21-11-2016
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SIM not received in a week

on ‎21-11-2016 10:38

Hello. I placed a Pay monthly SIM the November 14th but I didn't received it yet. O2 is billing me since November 15th and I'm not very happy with that. What can I do to track my order? Thank you 

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jonsie
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: SIM not received in a week

on ‎21-11-2016 10:44

You need to call customer service I'm afraid.

http://www.o2.co.uk/contactus

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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MI5
Posts: 117,623
Topics: 576
Solutions: 16,526
Registered: ‎04-04-2012

Re: SIM not received in a week

on ‎21-11-2016 10:45

You can also claim a refund of costs incurred whilst sim was in transit.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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