Solved: SIM not received in a week

gonzalo987 · ‎21-11-2016

Hello. I placed a Pay monthly SIM the November 14th but I didn't received it yet. O2 is billing me since November 15th and I'm not very happy with that. What can I do to track my order? Thank you

MI5 · ‎21-11-2016

You can also claim a refund of costs incurred whilst sim was in transit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie · ‎21-11-2016

You need to call customer service I'm afraid.

http://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-11-2016

You can also claim a refund of costs incurred whilst sim was in transit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

SIM not received in a week

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14