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SIM not provisioned

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Mahee
Level 1: Joiner
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on ‎11-04-2021 23:35

on ‎11-04-2021 23:35

I am customer of o2 last 2 years 3 days before I upgraded to sim only contract. Today suddenly lost my signal. And got the error as SIM not provisioned in (setting> about > network ). I am chatting with o2 customer care service. They don’t give any solutions. what a rubbish customer service o2 giving their customers. Could you please anyone tell how could I get rid of this problem please ?
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MI5
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on ‎11-04-2021 23:41

on ‎11-04-2021 23:41

@Mahee 

I ask @O2Lisa to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎11-04-2021 23:41

on ‎11-04-2021 23:41

@Mahee 

I ask @O2Lisa to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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‎11-04-2021 23:44 - edited ‎12-04-2021 00:23

‎11-04-2021 23:44 - edited ‎12-04-2021 00:23

Deleted by me

 

Veritas Numquam Perit

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O2Lisa
Former Staff
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on ‎12-04-2021 08:01

on ‎12-04-2021 08:01

Morning all, thanks for the tag @MI5 

I'll message you privately @Mahee and look in to this for you 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
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on ‎12-04-2021 08:28

on ‎12-04-2021 08:28

@O2Lisa thanks 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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