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Level 1: Joiner
Posts: 2
Registered: ‎04-04-2020

SIM installation

hi 

I have got a Samsung A20e and have installed the new sim in the sim 1 slot but it does not appear to be recognised....says Sim not provisioned and emergecny calls only also when have tried to call from new phone...says not on network

what have i done wrong

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Posts: 100,145
Topics: 546
Solutions: 12,716
Registered: ‎04-04-2012

Re: SIM installation

@shanagh 

Use your old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)