SIM has not arrived - cannot speak to 02

[EileenMcC]

Hi,

I ordered a SIM only deal that was ordered in the 3rd April. The line has been activated but I have not got the SIM.

I tried to ring 02 and contact them online but was advised that they cannot speak to me as they are only dealing with vulnerable customers, I am a 67 year old widow living alone who is currently under lockdown like the majority of the UK. 

I cannot get any information from 02, social media, calls, emails etc

Any help would be greatly appreciated

[jonsie]

Were you with O2 before, if so carry on using the old sim unless you were P&G.

[EileenMcC]

I am with 02 on pay as you go. I was paying £20 per month but my son upgraded me to a sim only for the same price but more data.

I cant afford to be putting money into the phone any more thats why he ordred the sim for me

[jonsie · Accepted solution]

Carry on using your present sim as it will all have changed automatically @EileenMcC