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SIM changevover

knutech
Level 1: Joiner
  • 1 Posts
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Registered:
Hi, I've gone through the process to swap sim cards via txt. My old phone has now been cut off, however my new phone / SIM is just showing Emergency calls only! I've turned the phone on & off but still the same. HELP!!
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jonsie
Level 94: Supreme
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Registered:

You need to call O2
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

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Marjo
Former Staff
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Registered:

Hi there @knutech , how are you getting on with your SIM, did you manage to get everything working ok since you last posted?

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