on 04-02-2022 16:51
This might sound like stupid question but I’ve just received my phone upgrade. Do I need to put the new SIM card in or can I just put my old SIM card in the new phone?
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on 04-02-2022 17:11
on 04-02-2022 17:11
@Charlotte-48_ You can use your old sim, or if you're new phone is capable of 5G and you're in a 5G area, you can do a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community
If you're not comfortable with doing the swap yourself, call into an O2 store, if you have one nearby, and they'll do the swap for you while you wait.
on 04-02-2022 17:11
on 04-02-2022 17:11
@Charlotte-48_ You can use your old sim, or if you're new phone is capable of 5G and you're in a 5G area, you can do a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community
If you're not comfortable with doing the swap yourself, call into an O2 store, if you have one nearby, and they'll do the swap for you while you wait.