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Charlotte-48_
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This might sound like stupid question  but I’ve just received my phone upgrade. Do I need to put the new SIM card in or can I just put my old SIM card in the new phone? 

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Bambino
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@Charlotte-48_ You can use your old sim, or if you're new phone is capable of 5G and you're in a 5G area, you can do a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community

If you're not comfortable with doing the swap yourself, call into an O2 store, if you have one nearby, and they'll do the swap for you while you wait. 

I DO NOT WORK FOR O2



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Bambino
Level 86: Prestigious
  • 24447 Posts
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Registered:

@Charlotte-48_ You can use your old sim, or if you're new phone is capable of 5G and you're in a 5G area, you can do a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community

If you're not comfortable with doing the swap yourself, call into an O2 store, if you have one nearby, and they'll do the swap for you while you wait. 

I DO NOT WORK FOR O2



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