SIM card

[Kyah]

I have added my SIM card in as shown in the videos but I still can’t ring out or in so can’t ring o2 for advice 

[Cleoriff · Accepted solution]

Hi @Kyah 

All info here

Activating your sim

New Pay Monthly customers

If you’re using a plastic sim, your sim is ready to use straightaway. Just pop it in your device and you're good to go. If you’re using an eSIM, you’ll just need to download the eSIM profile to your device, using the QR code in your eSIM pack.

New Pay As You Go customers

If you have a Pay As You Go plastic sim, you’ll need to put it in your device and then top up to activate it.

Existing Pay Monthly customers 

1. If you don’t have your current sim, or it’s no longer working, either put the new plastic sim into your device or download the new eSIM profile to your device. If your device connects to our network, you can start using your new sim straightaway. 
2. If your device doesn’t connect to our network, call us from a landline and we’ll help. You’ll need to confirm your identity, so we can protect against fraud. 

https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim 

If you are having problems then you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

[pgn]

If your phone is connected to your WiFi, you can message O2 on

 Facebook (https://o2uk.co/O2CFB) ,

 Twitter (https://o2uk.co/O2CTW) or

 Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, @Kyah - good luck!

[Kyah]

Unfortunately I’ve tried all of this 

[Kyah]

I’ve messaged them on fb too thank you 

[pgn]

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@Kyah wrote:

I’ve messaged them on fb too thank you 

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As it is the same Social Media team that deals with queries on all three platforms, give them a little time - or send them an "any update?" message after a couple of hours without a response, @Kyah.