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Level 1: Joiner
Posts: 1
Registered: ‎08-06-2018
Accepted Solution

SIM card

How do u change ur number
Level 7: Part Timer
Posts: 266
Registered: ‎24-05-2013

Re: SIM card

Contact o2 customer services and they will be able to sort that out for you

Posts: 113,940
Topics: 568
Solutions: 15,330
Registered: ‎04-04-2012

Re: SIM card

Do you mean a new number or changing the number displayed somewhere?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 0

Re: SIM card

@Harry1 O2 will only give you one free number change 

Level 69: Guiding Light
Posts: 16,515
Registered: ‎31-03-2010

Re: SIM card

@Harry1 Whatever it is you wish to do, you'll have to contact customer service.



Level 1: Joiner
Posts: 2
Registered: ‎12-09-2015

Re: SIM card

I've just changed mine any idea how long my signal will be down for
Posts: 0

Re: SIM card

@Melissa3 Did you do a sim swap? You may need to reboot your phone? Check your coverage status here



Posts: 83,136
Topics: 577
Solutions: 4,084
Registered: ‎04-01-2009

Re: SIM card

Level 15: Gaining a Reputation
Posts: 595
Registered: ‎02-01-2014

Re: SIM card

There are several ways of speaking to customer services.  Go to the Help page listed at the top of 02 pages


For instance you can go to a local store;  book a slot online with a local guru in store; twitter (see help page /guru), phone and my favourite is  Chat service online . My hearing is poor so receiving written answers is cool.  However you will need your

phone number,

security detail ;

state whether PAYG or Monthly payment. 

It is always wise to write clear but concise  requirement. And be patient.

This method may take a little longer in real terms but might have shorter queue than phoning.

Hope that helps

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: SIM card

Hi @Harry1, are you all set with you number change or do you have any additional question? slight smile

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