SIM card stopped working

[Shahdhilal]

Hi, basically yesterday my phone was diverting all my incoming calls to voice mail so I thought maybe change the SIM card. I had a new SIM card sent from O2 a month ago with my last upgrade and decided to activate it. I went ahead and when the reception was gone from the old sim I switched to the new one. I see full reception bars on my phone but now I can not make or send and texts and also I can not receive any phone calls or texts. Any idea how to sort this out? Help please? I am without a phone for 2 days now

[O2Lorna · Accepted solution]

You would need to speak to customer services to have this looked at.

please see below link

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

[jonsie]

It sound like they blocked your account and that needs you to call customer service I'm afraid

Guide: Coronavirus Community Help and Support 

[Shahdhilal]

Well, I called them and apparently they don’t have enough staff and I cannot reach someone from technical team

[Cleoriff]

Keep trying @Shahdhilal