SIM card say no network

[Nat2]

Hi my SIM card isn’t working bin sent a replacement as lost my phone

[O2Lorna · Accepted solution]

You need to call to have it activated

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[MI5]

@Nat2 

Make sure you get both bars lifter off the sim and account https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Nat2]

It’s not because I’ve bin cut off I lost my phone and they sent me a new SIM card now the SIM card won’t work I’ve tried ringing them but can’t get through I’ve bin trying 2 ring them 4 3 weeks now

[O2Lorna]

You need to have the new sim activated so you will need to call them the best time seems to be 8am but they are busy so you need to keep trying.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...