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SIM card only

Simmo
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I tried to order a sim only for my wife’s phone yesterday which I thought I had done, but then I got an email saying your new sim is on the way and your Tariff  has been changed which was not the plan?

I am now on a lower tariff now which I guess I can just change for my phone again but will I be able to use the sim on the way for my wife’s phone which at the moment is pay as u go?

if not what do I need to do as I cannot get to speak to anyone on live chat?

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Cleoriff
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Hi @Simmo 

Apologies... just noticed your wife has a PAYG phone and they are different sims

You will have to call O2 for a new one.

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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Simmo
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Hi. Can I just use the sim arriving today in my wife’s phone and then upgrade mine?

 

they say only call if urgent ?

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Cleoriff
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@Simmo 

As I said, the problem is your wife is on PAYG and has a PAYG sim in her phone and they are a different set up to Contract. If you put it in her phone and if it works, your wife would be on a contract not PAYG

However, as O2 haven't authorised a contract for her, it probably wouldn't work.

PS, I know they say to call if it's urgent. This is urgent to you.

Use any numbers in the link I gave and press any option to get through.

Veritas Numquam Perit

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MI5
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@Simmo 

You just need to order a free SIM from here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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@MI5  Now why didn't I say that??!! rofl

Far too busy explaining the difference between PAYG and Contract sims. Happy Dance

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MI5
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KISS x
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
KISS x

For anyone who fails to understand this...it means Keep It Simple Stupid  and NOT a term of endearment. joy

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jonsie
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I did wonder Crazy LOL

So the OP has upgraded his tariff and now maybe on a tariff he didn't want Thinking

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MI5
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@jonsie wrote:

I did wonder Crazy LOL

So the OP has upgraded his tariff and now maybe on a tariff he didn't want Thinking


Yes, but this can be changed again after 30 days back to the original tariff or one of the new ones with free Disney.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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