Solved: SIM card only tariff change

Anonymous · ‎24-12-2017

Hi I have changed my tariff from a pay monthly to a SIM card only tariff with 10GB of database for 12 months which is currently showing on your website as £17 for the first 12 months, I have just looked at my account and this is now showing as a £30 cost.

Can this rectify or can I cancel the tariff change

MI5 · ‎24-12-2017

Have a look at the help here to explain.
Note, it may take a couple of days for the bolt on to appear
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-12-2017

Have a look at the help here to explain.
Note, it may take a couple of days for the bolt on to appear
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-12-2017

You will see the discount when your bill is generated. Until then it will always show the full price. I am on a sim only contract and took this out at the beginning of the month. It was on offer. You will only pay the discounted price (I have had my first bill so confirm this )

Veritas Numquam Perit

MI5 · ‎24-12-2017

Same for me on my discounted tariff and it’s how o2 apply it to everyone with a discount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-12-2017

Exactly. It's good to clarify with examples though. :smileywink:....

Veritas Numquam Perit

MercedesS · ‎29-12-2017

Hello @Anonymous

We are glad to see that @MI5 and @Cleoriff helped you!Please let us know if there's something else we can do.

Welcome to the Community and we hope to see you around

Thanks for the help guys

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