Hello, I have a PAYG account and wish to change to a pay monthy. Last Tuesday I actually managed to speak to someone and it was arranged that I would be sent a new SIM for 1GB data, 500 minutes and unlimited texts for £6 pm. I was told it would arrive in 1-3 working days. This is now 4th working day or 6 ordinary days and I am getting anxious in case it hasn't been sent. I tried ringing from my mobile but the automated voice wanted the answer to my security question that was set up when I joined O2. I have been with O2 for many years and I don't ever remember setting up a security question, so as to the answer???
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