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SIM card hasn't arrived

cannycustomer
Level 1: Joiner
  • 8 Posts
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Registered:

Hello, I have a PAYG account and wish to change to a pay monthy. Last Tuesday I actually managed to speak to someone and it was arranged that I would be sent a new SIM for 1GB data, 500 minutes and unlimited texts for £6 pm. I was told it would arrive in 1-3 working days. This is now 4th working day or 6 ordinary days and I am getting anxious in case it hasn't been sent. I tried ringing from my mobile but the automated voice wanted the answer to my security question that was set up when I joined O2. I have been with O2 for many years and I don't ever remember setting up a security question, so as to the answer???

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cannycustomer
  • 8 Posts
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Thanks so much. I did faff around and eventually found a way to do it. I shall remember your method if the need ever arises again. Was going to post but then my daughter rang.

I hope Incan help someone one day.smiling

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O2Lisa
  • 539 Posts
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Thanks for the tag @MI5 smiling

I can see you've messaged me privately @cannycustomer, I'm just going through my notifications and I'll be with you shortly 

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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