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SIM card and number

Shaniaconnor121
Level 1: Joiner
  • 1 Posts
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on ‎27-11-2023 21:19

on ‎27-11-2023 21:19

Hi I just got the I phone 15 and I requested to keep my number from my old phone when changing to this one. However, the new SIM card I have isn’t responding to my number and it’s still on my old sim. I don’t know what to do I need help. I thought I needed my new sim for my new GB etc.

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MI5
Level 94: Supreme
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on ‎27-11-2023 21:23

on ‎27-11-2023 21:23

@Shaniaconnor121 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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