Solved: SIM active but unusable

CAL84 · ‎09-11-2022

Hello I recently lost my mobile and I requested a block on my SIM. I subsequently retrieved my mobile and have been trying to get my number back online ever since. Following 2 SIM swap attempts for my phone I have been left 9 days with no service. After making 7 phone calls and 5 trips to my local O2 shop I just keep getting told that the SIM is activated but I have no connection unable to make calls, texts or use data. Any ideas how I can resolve this?

MI5 · ‎09-11-2022

@CAL84

There are bars placed on your account when you report a loss.

These need to be lifted by O2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-11-2022

@CAL84

There are bars placed on your account when you report a loss.

These need to be lifted by O2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CAL84 · ‎09-11-2022

Thank you for your reply. I have been advised by O2 customer services that the bar has been removed over a week ago but for some reason I still have no connection.

MI5 · ‎09-11-2022

@CAL84

"Bars" ie 2 of them.

Make sure they check both.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CAL84 · ‎09-11-2022

Ok thanks I'll get back to customer service thanks again

O2

SIM active but unusable

Out of bundle charges

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Leaving o2

Data abroad

New mobile number