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SIM activation

Odeta
Level 1: Joiner
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on ‎05-05-2020 13:29

on ‎05-05-2020 13:29

Hello, I got my new phone and my new sim, I send text message from my old card '' swap'' to active my new card and not activated. No I do not have network on both

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O2Jamie
O2 Support
O2 Support
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on ‎05-05-2020 13:30

on ‎05-05-2020 13:30

Have you tried turning your phone on & off again.

 

And just so you are aware as well:

 

We're aware of an issue which might be affecting some customers making and receiving voice calls. Our technical teams are investigating. Data & texts are not impacted. Sorry for any inconvenience. Updates will be shared here when they're available: https://status.o2.co.uk

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