SIM activation without old phone

[CLou96]

I have just received the new iPhone 12 and need to activate my sim, however I cannot activate as I don’t have my old phone to receive the codes needed as the screen is broken (the whole reason for upgrading) Help?

[MI5 · Accepted solution]

@CLou96 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[gmarkj]

Can you not use the old sim in the new phone to receive the code?

[CLou96]

Hi thanks for all the help I got through to Live chat and sorted it that way. Thank you!