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Level 1: Joiner
Posts: 2
Registered: ‎06-01-2021
Accepted Solution

SIM activation without old phone

I have just received the new iPhone 12 and need to activate my sim, however I cannot activate as I don’t have my old phone to receive the codes needed as the screen is broken (the whole reason for upgrading) Help?
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: SIM activation without old phone

@CLou96 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 49: Rootin' Tootin' 
Posts: 6,996
Registered: ‎26-03-2014

Re: SIM activation without old phone

Can you not use the old sim in the new phone to receive the code?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 2
Registered: ‎06-01-2021

Re: SIM activation without old phone

Hi thanks for all the help I got through to Live chat and sorted it that way. Thank you!