I upgraded on Monday and changed my number the ame time. The number change happened almost instantly, but my SIM swap (from normal SIM to the Nano SIM required in my new device), is taking ages. It's been 2 days now and no sign of my new SIM activating. My old phone with the old SIM is still working. I was told by O2 that this change would take no more than 24 hours.
How long can I expect to wait for this to happen? At the moment I'm having to carry 2 phones around with me, and have had a new phone for 2 days that I cannot use. Very frustrating.
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do it yourself here:
+1 for this advice
I've always been impressed with the customer service from O2. On this occassion though I don't think they did my SIM swap correctly, because I decided to do it myself on the advice above, and my new phone kicked into life within an hour.
Thanks for the advice guys
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